SpringHill Suites Long Island - A Marriot Hotels Property: FAIL

Brookhaven - Marriot Hotels. They cancelled my reservation after we had called to say that our employee would be late. Called twice to confirm this - spoke with Pablo who assured me that the reservation would be safe. It was not and they cancelled all nights after I have pre-paid. Asked to speak with a manager and Melissa transferred me to Marriot general reservations. Hotel lied that I was told to contact Priceline by Pablo - I was not. Even Priceline agreed and refunded, which they never do. Buyer beware. Bottom line - paid for three nights, only wanted to use one, but room cancelled on the first night, even though Pablo was informed that my employee would be late. I asked the Marriot employee (a 'manager') to whom I was transferred if he was physically in the hotel, to which he replied, "I cannot answer that". This happened four times before I hung up. Bottom line - these guys do not get it. The hotel may be aesthetically pleasing, but to cancel a pre-paid reservation even after we called is abhorent. Our young female employee would have been without a room, alone in NY had we not called to confirm the 'confirmed' reservation. We know - if it can go wrong it will. FAIL.


Bottom line - Pre-paid reservation cancelled after two calls were made assuring reservation was safe. Transferred to a 'manager' who was nothing but a call-center grunt. Priceline, in this case, refunded.